Items that are in stock and ordered before 4pm Monday to Friday will be delivered the next working day.

Free next day delivery via reputable and recognisable couriers

We understand that it’s not just price that matters. Cheaper pricing is no good if orders don’t get to you on time . We use only couriers that already maybe deliver to you such as DPD , FedEx , UPS etc. Data suggests even though it may cost us a little more, regular drivers are a welcome face and become trustworthy via trustworthy couriers. EVERY ORDER is sent out the same day of placing orders based on 0800 to 1700 MON-FRI and has a 98% success rate of being delivered with 24 hours.

Delivery structure

• No minimum order value on nay order at any time.
• Next working day delivery is always facilitated for in-stock items. Please note we use well known couriers such as DPD , FedEx , UPS and Parcelforce. This of course cannot guarantee next day delivery service but we will guarantee same day despatch. We trust all couriers will deliver the next working day as per English schedule. Problems can arise ,of course such as road closures overnight but our success rate is always approximately 985 next day signed
• Same-day delivery may be available. Please ask your assigned rep for details if applicable.

Order deadlines for next-day delivery via Email/phone orders/web orders are 1630

Carriage Charges

• Delivery charges apply if the next invoice total is below £50 to cover a superior delivery service. All orders above net £50 are free of charge via an appropriate next day courier.

Additional regional or upgrade charges may apply. This ,of course, is very rare and MAY only apply is a higher grade service is needed via N.I. , Highlands and/or offshore territories/Islands that incur ferry costs. We will cover this cost where we can and usually do.

Shortages, Damaged ,Incorrect Goods or possible unwanted goods (prior approval required)

• Must be reported within 48 hours of receipt. Everything will be listed appropriately on every delivery note. Some orders may consist of a second or even third delivery where different warehouses and/or directly deliveries via manufacturers are facilitated. This happens regularly (e.g. a client will order heavy paper in bulk and a single toner), we deem it appropriate to utilise 2 separate delivery companies to protect the goods . This will at I.T. Office supplies cost and will not be borne by any client.

Proof of Deliveries

• Proof of delivery requests must be made within 30 days of dispatch/invoice date. After this date/time we reserve the right to charge for any service requested if need be.
• Delivery disputes must be raised within 48 hours of delivery.