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Privacy Policy

I.T Office Supplies is committed to protecting your personal information and privacy. This summary outlines key points from our privacy policy regarding how we collect, use, and protect your data. By using our services, you consent to the practices described below. You may withdraw your consent at any time, but this may affect our ability to provide services to you.

Information We Collect

We may collect the following types of personal data:

Personal Details: Names, addresses, phone numbers, email addresses, postcodes, preferences, and interests.

Customer Offers/Surveys: Information relevant to specific offers or surveys.

Account Information: Usernames, passwords, and details from social media interactions with our business accounts.

Purchase History: Billing/delivery addresses, payment methods, and payment details.

Marketing Preferences: Your preferences and engagement with our campaigns (e.g., open rates).

Technical Information: Internet connection details, browser type, country location, web pages visited, ads clicked, and search terms entered.

CCTV: Your image may be recorded on CCTV when visiting our premises at either our sales trading address , accounts address or registered address.

Use of Cookies

  • We use cookies to track website usage patterns, analyse statistics, and improve our services.
  • Cookies do not store personal information and are not accessible from the client side.
  • You can configure your browser to accept, reject, or notify you about cookies. Disabling cookies may affect your ability to use our website or services fully.
  • We do not share cookies with third parties except for partners involved in providing our services.

How We Use Your Information

  • To provide and improve our services.
  • To process your registration and application for services.
  • To personalize your experience and send relevant offers or surveys.
  • To analyse website usage and improve functionality.

Your Rights

  • You can withdraw consent for data processing at any time by contacting us.
  • If you are unhappy with how we process your data, please reach out to us.

Data Sharing

  • We will never share your personal details with external companies for their marketing purposes.
  • Data may be shared with partners involved in delivering our services.

For further details, please refer to the full Privacy Policy or contact us directly.

This document outlines how personal information is collected, used, stored, and protected, as well as the rights individuals have regarding their data under the UK General Data Protection Regulation (UK GDPR). Below is a summary and explanation of the key points:

How Personal Information is Obtained and Why It is Held

  1. Source of Information:
    • Most personal information is provided directly by individuals.
  2. Purposes for Processing:
    • To contact individuals about services to be provided or already received.
    • To improve customer service quality and comply with legal requirements.
    • To serve website content and advertisements.
    • To provide information about products and services (with consent).
  3. Legal Basis:
    • The lawful basis for processing is legitimate interest under the UK GDPR.
  4. Consent:
    • Information is not shared without prior consent from individuals.

Storage of Personal Data

  1. Security Measures:
    • Access is restricted to authorized personnel only.
    • Data is encrypted and stored on secure servers maintained by professional IT providers.
    • Industry-standard software (e.g., virus checkers, spam filters, MFA protocols) is used to protect against unauthorized breaches.
    • A zero-trust framework is implemented to adapt to emerging threats.
    • Continuous data protection and recovery protocols are in place.
  2. Hard Copies:
    • Hard copies are avoided but, when necessary, are shredded to industry standards when no longer needed.
  3. Retention Periods:
    • Marketing information: Retained for up to 24 months.
    • Customer trading data: Retained for 7 years (to comply with HMRC requirements).
    • Data is securely destroyed after the retention period, and third-party partners are requested to do the same.
  4. Exceptions:
    • Data may be retained longer if required by UK government bodies (e.g., tax regulations) or law enforcement (e.g., open fraud cases).

Your Data Protection Rights

Under UK data protection law, individuals have the following rights:

  1. Right of Access: Request copies of personal information held.
  2. Right to Rectification: Request correction of inaccurate or incomplete information.
  3. Right to Erasure: Request deletion of personal information in certain circumstances (subject to legal requirements).
  4. Right to Restrict Processing: Request restriction of processing in certain circumstances.
  5. Right to Object: Object to processing in certain circumstances.
  6. Right to Data Portability: Request transfer of personal information to another organization or individual.
  • No Charge: Exercising these rights is free of charge.
  • Response Time: Requests will be addressed within one month.

Contact Information

For any requests or questions regarding data protection, individuals can contact the organization using the details provided at the bottom of the policy.

This policy demonstrates compliance with the UK GDPR and emphasizes transparency, security, and respect for individuals' data rights.

Contacting us

If you have any comments or questions relating to privacy, please contact us below.

I.T. Office Supplies LTD (accounts office):

10 Highbank Close
Leigh On Sea
Essex
SS9 4BZ

Telephone: 02038330022

Email: accounts@itofficesupplies.co.uk  accounts2@itofficesupplies.co.uk

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